We do make appointments, but not over email. Mechanics need to see bikes to fully assess them and to pre-order parts needed before the repair appointment. The fastest way to get your bike into the queue is to bring it by the shop while the mechanics are in, 10 to 6 every day except closed at 5 on Sundays.
People coming from out of town are recommended to call (604)376-8223 to speak with the mechanic about booking repairs.
During May, June and July repair appointments may be booked a month in advance. However, our mechanics try their best to get you back on the road asap, so might suggest quick fixes to get your bike road worthy while you wait for your appointment for larger work.